Segovia SAC

From the Segovia City Council, we change and improve the Citizen experience putting ourselves in their place, to offer agile, simple and safe processes, adapted to the needs of the target audience.

We help improve the productivity of internal processes to invest resources and time in other areas. For this, we put in place in Segovia a WebRTC Contact Center platform that allows appointment management, more direct communication and personalized attention between the Citizen and the Institution (SAC), through videoconference channels, telephone and face-to-face, based on advanced technology WebRTC (Web Real Time Communications).

Challenges with greater impact to respond to the citizen

SMART CITY AS A NEW INNOVATION ECOSYSTEM:

The digital city as an ecosystem of innovation and services focused on the environment and attention to the citizen become key elements in the configuration of the great cities of the future. The Contact Center and Videoconference center service will respond to the needs of digital communication, facilitating the day-to-day and adding value, through intelligent, close, interactive and two-way communication.

ADVANCED AND HUMANIZED TECHNOLOGY:

Technology more people form a symbiosis, a close and lasting relationship of mutual support, that makes the wheel of the customer journey stay oiled and rotate perfectly WebRTC technology offers video conferencing experiences so real that they generate a virtual environment where the world on and offline are the same person.

CLIENT EXPERIENCE (CX):

We offer comprehensive care services that allow the client to select the channel through which they want to be attended and manage the moment to receive the service, avoiding the client from becoming frustrated in long queues.

We incorporate added value in the face-to-face service with Web services, App (iOS and Android), Kiosks, Tikects, Printers, Appointment Screens and a long etc ...

Developed by Eternity.online